Deleting a device
Users might need to delete an MFA device if it’s lost or replaced. To do so, first authenticate with the device, then use the deleteUserDevice function.
Admin Reset
If a user loses all their devices and recovery codes, an admin can reset their MFA from the Dynamic Console.
- Go to the Users page in the Dynamic Console.
- Find the user and open their detail panel.
- In the Security section, click Reset MFA.
- Confirm the action.
This removes all MFA devices from the user’s account, letting them set up a new device on their next login.Last modified on October 29, 2026
